CLEARLY the positive review was written by someone who works there. I had a HORRIBLE experience with them and have reported them to the betterbusinessbureau. To make a long story short, they lost my pants, refused to reimburse me for the loss, and the lady who also owns Santa Barbara Cleaners (they own Zip Kleen as well) went crazy on my roommate who came with me when I went into ask for a refund. She would not give me my money back, flipped out on my roommate and physically attacked and shoved her until we were out of the store. I asked her to please return my $9 at least ( I paid first when I turned in my pants) and she refused. We filed a police report because of her physically attacking my roommate for no reason and she finally gave me the $9 back once the police were there but still refused to reimburse me for the pants. She lied to the police and told them we were causing a disturbance at the other store (we were never even there) and accused me of lying about the original price of my pants. She even told me to go to Ross to buy a $5 pair of pants...extremely rude. Everything about the situation was horrible and I never want to go back there again. They are a very shady business and the owner is seriously crazy. DO NOT GO THERE.
Pros: absolutely nothing