I had been going to Ziba because I didn't know where else to go in LA for threading and waxing. Out of the 5 times I have been there (3 times for threading, 2 for waxing my arms) only 2 experiences have been positive overall. Twice I had my eyebrows threaded by totally incompetent women. The first time I let it slide, but the second time, the woman messed up my brows SO severely that it took 2.5 months to re-grow them to a point where I didn't look off centered/cross-eyed. The worst part was that she argued with me, saying I was even when she had taken off SIGNIFICANT PORTIONS from the middle and end of my eyebrows. The management offered to fix it, but the only fix was/is to NEVER GO BACK THERE FOR EYEBROWS-- at least not with this woman (can't remember her name, this happened in October). Of the 2 waxing experiences, once was perfectly normal and fine-- no complaints. The second time I went there, this SLOPPY SLOPPY Asian woman who must have never BEEN waxed, much less have knew anything about waxing, went through 2 containers of wax (for those in the know, a good waxer will use only half of 1 container), dripped sticky gooey messes of wax everywhere (I went home and found globules on my jeans-- which had been placed no where NEAR the treatment area) and she took 45 minutes to do what I normally get done in about 15 minutes. She was ridiculous. Ziba apparently doesn't screen or train the people who they hire, because the level of sloppiness and incompetence is so high. I have discouraged people from going there only because their employees are completely hit-or-miss. There is no consistency in terms of skill.
Pros: Affordable threading, there is ONE threading women with sense
Cons: Generally sloppy and unskilled employees