I have been to both store locations in NV. My friend and I had items to trade in. A total of 6 1/2 hours later of both visits combined. 6 1/2 hours of waiting, because the people waiting on us we're not focused on what was going on. I can understand both locations receive a lot of business. My suggestion to both the NV locations is: focus on the customer. Not on your friends, or girlfriends in the stores, or your smart phones. The customers are the reason you have a job there, or so I thought. So next time, if there is a next time, please don't make me wait for 6 and 1/2 hours to look and figure out my trades please. Sincerely a concerned customer!