I would never use Zales again after my experience. I bought my wedding band from them and because my engagement ring was an odd shape I had asked them what I could do to get the two to fit. They informed me that they could create a shadow band to put both rings together. I agreed to this and they stated they would call me in 2 weeks to let me know it was done. Needless to say they never called. I called to check what the status was and got a HUGE run away. Basically they never started to work on it and said it would be another 2 weeks. This was not acceptable because my wedding day was in 3 weeks and who knows if it would be done in time. I asked for a discount for being inconvenienced. I was told by a sales associate because the manager refused to call me he could give me 5% off. What a joke. I told them I would be on my way to get my rings back and when I showed up they didn't even have them ready and gave me the excuse that the jeweler had just started working on the shadow band. They are shady and I find it's poor business that the manager couldn't even contact me especially since he was the one who took my rings and order!
Cons: Liars, poor customer service, shady pratice