Wow, I've never been almost punched by a waiter for trying to order a refill. Yikes this was a big surprise especially since I've been going to this place since I was a teenager and it's been somewhat satisfactory until now.
We arrived, 4 of us and after practically having to clean the table ourselves, sat down and got to ordering. The drinks arrived with some aplomb, and all seemed well. However, the waiter kept giving us that ""I hate you for being here"" look (for no reason) and it didn't sit well, but still we persisted. 30 minutes later our salads (diced tomatoes and cucumbers) arrived and we were all very grateful in a way that started to make us upset. Next time the waiter crept out from behind the hookahs, my uncle Thom requested a refill of his drink to which the waiter replied ""we don't do free refills"" in a very harsh tone. My uncle replied ""oh don't worry about that, I pay for everything I order."" The waiter's chance to redeem himself was rebutted and he persisted in informing the whole table that there were no free refills on anything and then glared at us for what seemed like ages before disappearing again. My brother (who has worked in the restaurant industry for the past 20 years) had just been telling us that he doesn't let things like this get to him; got up and went to the register to let Ya Hala know we were walking out. It is worth noting that 3 other groups had walked out just ahead of us.
After trying to charge us $36 for 4 mediocre salads and ice teas, our waiter offered $24 which we also rejected. Finally throwing $12 on the counter, we left and head for Garbanzos, a place where we didn't get scorned for ordering a refill.
Ya Hala????? Never again
Cons: Poor service, dirty tables, rude waiters, food takes forever