We recently purchased a complete air conditioning and heating system through Home Depot, with YES being the contractor. Our very first experience with YES was through Scott Belville, your Senior Comfort Advisor. He was very prompt for his appointment and extremely courteous and thorough in his explanations and answers to my questions. He was also willing to make another trip to our home later that evening to explain to my husband what he had already explained to me. Every step of the process of installation and follow up was very exemplary. The installation team was clean, timely and efficient. Mike, who did the drywall, was also a true professional. When we had a questions, Chris, the master technician, returned our call within five minutes, answering in understandable terms. Everything was handled exactly as Scott explained it would be handled. Scott also followed up about a week later to see if we were satisfied with every step of the process, which we certainly were. At that time he left an appreciation basket of 'goodies' from you. We would like to thank you for the nice gesture.