I went to this place like I always do because it's close - about two minutes from my house. But my list of grievances has accumulated:
They charge far too much. A flower appliqué added to the toenails (two of them) should not cost $5 given the simplicity and the few seconds it takes to complete.
They absolutely botch the job sometimes - they'll pretend to be filing your nails but run it a few swipes across your toes.
And this is what has lost me as their customer for good. One of the girls was doing a really rough job with my manicure and broke a bracelet that was given to me by my sister. It was a $500 bracelet - I even looked it up online to find the exact one and printed out the info with pictures and all to show them. First they ignored my calls and demands to talk to the manager. Then they hung up on me. Then they insulted me through the phone when I demanded to be compensated. At this point, it got comical. I can only look back and laugh! But the woman on the phone started yelling at me when I informed her that it was her job not to hang up on her customers but listen and take the messages back to the manager at which point she started yelling that I didn't have a husband and she did. lol.
They have yet to stop ignoring me blatantly, let alone give me any sort of compensation for the bracelet but I'll let bygones be bygones. I mean what can you do?
Be warned: don't go with any expensive jewelry, if you still are willing to go after these accounts ;)