Became a new customer of Wuich last month based on a neighbor's referral. Spent over $1900 the last two months with the company. Very pleased with the politeness and professionalism of all employees, until I was charged twice as much for my furnace cleaning than I expected. Had to speak with Patti regarding this matter, and was treated with hostility and rudeness. Was told I "was not a good customer" because I have not had Wuich over repeatedly for service, even though I had just spent nearly two thousnd dollars with them last month, as a brand new customer.
Patti loudly informed me that since I disputed their service charge, she would "have to consider whether they would even come out next time."
Well, due to her lack of professionalism and hostility, next time won't be an issue for me.
Pros: Polite receptionist, professional sales rep and techs.
Cons: Office manager gets very hostile over discrepancies.