I'm not sure if this is the company's fault or the contracting company they use but they were rude and completely unprofessional and I would never recommend them to anyone. To preface this, I had locked myself out of my house. When I called their number, they collected some information from me and about half an hour later, two people called saying they were going to come to my house. I said that I only wanted a quote and I never asked anyone to come to my house. The company called me and said that their people called and said I cancelled on them so they were going to charge me a $30 cancellation fee. I told her I wasn't going to pay anything because I never consented to their service and I never told anyone to come to my house. The woman on the phone abruptly hung up on me. Then she called back saying that "this girl called multiple services and was confused about what was going on" and I asked her what she was talking about, that we just talked and she hung up on me again. I called another local company to unlock my house and he arrived within 15 minutes. After I left my house, I got a phone call asking me where I was. They had sent someone to my house to unlock my door, 2 hours and 47 minutes after the initial call. The guy sounded upset and I felt bad for him but it was on his company to tell him not to waste his time.
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