Apparently, I cant give them NO stars. I did not have a problem with them, until I had to cancel. I did not even want to cancel, really. They discontinued babysitting services, so I could no longer use the gym. To cancel, you have to send a certified letter 30 days in advance stating you are canceling. I did not need a certified letter to join??? And this is only if you had been a member for over a year, which I had. I sent a certified letter, and stated that I did not think that I should need the 30 days notice, as it was not my circumstances that caused my cancellation. It was theirs. I never got a response, however, they did take their fee at the beginning of the month. I will be contacting the better business beureau. It is not so much the money, but the gestapo tactics. Choose another gym. I currently go to cardio express in manchester, and it is way better than Wow in almost every way.