I have always gotten good service from this Ford location. They have always finished my car on time as promised and once when they couldn't the gave me a free rental car for the day that was a premium car, not some tin can mini-car. The service technicians are always courteous and greet you immediately when you enter the service bay. The cashier is extremely friendly and always provides top notch customer service. I will continue to get my Ford Escape serviced here.