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Woofs'n Whiskers - 10 Reviews - 59 Summit St, Brooklyn, NY - Pet Boarding & Grooming Reviews - Phone (718) 237-0298

Woofs'n Whiskers

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59 Summit St
Brooklyn, NY 11231
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(718) 237-0298
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Pet Boarding & Grooming

Related categories:

Retail Shopping , Pets , Pet Services

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Woofs'n Whiskers - Brooklyn, NY

Reviews

( 3 )
( 2 )
( 0 )
( 2 )
( 3 )

Best

Our dogs have been going to woofs and whiskers for years. we have used them for kennel, daycare, dog walking and grooming. everyone there is fabulous, they love dogs (and i'm sure...

Worst

The two star rating is for business management / customer service. My dog loves Woofs 'n Whiskers so after moving out of the neighborhood, I've spent the $20 cabfare to get him t...

HORRIBLE for cat boarding! 3/2/2012

This place is horrible for boarding cats. I will never, ever take my cat back there, because I don't know if he would survive their ""care."" I boarded him for almost two weeks over Thanksgiving 2011. When I dropped him off, I asked the overly talkative woman at reception to call me if he had any problems, because he was clearly freaked out when we put him in the cage. She said ""of course"" they'd call me in that case. And I was expecting that he would be freaked out initially, and that he would then calm down after a day or two, because that's what cats usually do. Twelve days later, I come to pick him up. The same overly talkative woman at the desk tells me, oh, by the way, he wasn't eating after several days, so they had to force-feed him. I was furious. When was this, I asked? Because I didn't get any calls from you telling me there was a problem. If you'd notified me, I would have picked him up sooner. Oh, it was about half-way into his stay, she says. But he was fine and started eating after that. This was bullsh*t and lies. First, they should have been calling me every damn day from the moment it occurred to them to force-feed him until I picked him up. I got NOT ONE CALL the whole time he was there. Second, I don't believe he ate anything after the force-feeding, because it took him four damn days to poop. What's more, the kennel was not up to snuff. The blanket I brought (to put IN THERE WITH HIM, so he could be comforted by the scent of something that smelled like home) was somewhere else entirely when I got there - she had to fetch it from somewhere and return it to me. Also, there was no flat surface in there for him to lay on. The floor of the space was made up of a couple of tray-like metal bases with rims. My cat is big, and the flat space was not even big enough for him to lie down on without curling up. I would give this place zero stars if I could. My cat was still alive when I picked him up (though traumatized for days after). I guess that must be worth a star. more

We LOVE woofs and whiskers 8/24/2010

Our dogs have been going to woofs and whiskers for years. we have used them for kennel, daycare, dog walking and grooming. everyone there is fabulous, they love dogs (and i'm sure cats and other critters too), are totally responsible and literally have saved our dog's life on more than one occasion rushing him to a vet when he spent the night there. couldnt live without them! more

So trustworthy and responsible 5/26/2009

I have used w and w for over 8 years ( even when it was owned by different people). The kennel is staffed by people who truly love dogs and who are very gentle and patient with my slightly neurotic dog. I never worry when I have to leave her to go out of town and this is the ultimate compliment I think. If my dog became ill, they would take care of her just as compassionately as I would. W and W has reasonable rates - which is a plus in this economy and the staff is warm and super helpful - they always manage to work me in. more

Satisfactory Pet Care; Subpar Treatment of Humans 8/24/2008

The two star rating is for business management / customer service. My dog loves Woofs 'n Whiskers so after moving out of the neighborhood, I've spent the $20 cabfare to get him there. Justine may know dogs (when mine has been injured at their daycare, he's been taken care of and I never blamed them). Her people skills, however, leave a lot to be desired. I've even noticed it in how she speaks to the amazing caregivers who work there. Pros: Outdoor area; most caregivers pay attention to the pets Cons: Customer service lacks respect more

It's not what you say but how you say it ! 8/22/2008

Woofs n Whiskers looks very warm when you walk in, but wait until someone opens their mouths. I had never been there before and wanted to inquire some information. The first woman I spoke to who was sayed to be the groomer was very passive there was clients there and when they left she stared at me and said nothing another girl from behind the desk greeted me with warmth and payed attention to my needs not once did the other lady ask me anything or want to know about my dog. If it wasn't for the other girl behind the desk I probably would have never come back there. All I have to say is that when you have new customers you should pay attention to them and not talk in a passive way. If that other girl had not talked to me Woofs would have lost out on alot of money. Pros: The other front desk girl and her intrest in my needs Cons: Groomer woman more

so reliable 8/1/2008

I had some serious problems with another walking service in the area, so it was a little scary to look into a new service. My neighbor recommended Woofs and Whiskers and I have to say that I have been quite happy. My dog walker does not speak perfect English, so we occasionally have communication issues, but he is so reliable and so gentle with my dog that the language barrier does not make a difference. I have not had any problems with this service for the past 9 months or so and I do really recommend them. Pros: reliable pet lovers Cons: language barriers more

Reliable Service 7/1/2008

I tried two other services in the area before finding W&W. We have been with them for nearly a year and we haven't had any serious problems. Our walker shows up at almost exactly the same time every time and my dog is always eager to see him. Our walker doesn't speak a lot of English, but the dogs seem to understand him well and that's what matters. The woman who answers the phone at their office couldn't be nicer. Highly recommended service. more

Great Value and Highly Recommended 6/13/2008

I'm not sure what happened with the two other reviewers but my experiences have been fantastic. Everytime my dog is groomed there I get stopped on the street by people telling me how adorable he looks. And let me tell you when not groomed he's a mangy, wiry-haired rescue mutt--cute but not stop on the street and admire cute. The first time it happened, I wasn't even sure they were talking to me. Plus, compared to other places I've gone the prices are very reasonable. The staff is always friendly and helpful and my boy starts pulling on the leash when we get within a block of the building. Pros: Convenient scheduling, reasonable prices, professional service more

NOT Recommended 11/18/2007

The groomer at this place is a mess. I have no idea where or when she learned how to groom (or even if she is certified) but she should be banned. She told me my dog was so bad and sent me home with him. The sad part is I believed her, I should have known better. My dog just went to another groomer and they did him lickity split no problems at all and he was playing in the back room with the other dogs and done fantastically. Pros: Nothing to speak of Cons: Many to mention on this site more

They are bad groomers! 11/14/2007

Boarded my dog with these guys and had them do nails and a bath. Wow what a mistake my dog is nuts since then. Cant go near his nails , they told me he was trouble. I have never been told this by anyone in his 8 years of boarding or grooming, usually they all say hes a doll and bring him back anytime. Why this sudden change with his grooming, I think its the place and when you ask ,they really dont give a donkeys A__. Cons: they are just mechanical more
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  • Neighborhoods:

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