This place is horrible for boarding cats. I will never, ever take my cat back there, because I don't know if he would survive their ""care.""
I boarded him for almost two weeks over Thanksgiving 2011. When I dropped him off, I asked the overly talkative woman at reception to call me if he had any problems, because he was clearly freaked out when we put him in the cage. She said ""of course"" they'd call me in that case. And I was expecting that he would be freaked out initially, and that he would then calm down after a day or two, because that's what cats usually do.
Twelve days later, I come to pick him up. The same overly talkative woman at the desk tells me, oh, by the way, he wasn't eating after several days, so they had to force-feed him.
I was furious. When was this, I asked? Because I didn't get any calls from you telling me there was a problem. If you'd notified me, I would have picked him up sooner.
Oh, it was about half-way into his stay, she says. But he was fine and started eating after that.
This was bullsh*t and lies.
First, they should have been calling me every damn day from the moment it occurred to them to force-feed him until I picked him up. I got NOT ONE CALL the whole time he was there.
Second, I don't believe he ate anything after the force-feeding, because it took him four damn days to poop.
What's more, the kennel was not up to snuff. The blanket I brought (to put IN THERE WITH HIM, so he could be comforted by the scent of something that smelled like home) was somewhere else entirely when I got there - she had to fetch it from somewhere and return it to me. Also, there was no flat surface in there for him to lay on. The floor of the space was made up of a couple of tray-like metal bases with rims. My cat is big, and the flat space was not even big enough for him to lie down on without curling up.
I would give this place zero stars if I could. My cat was still alive when I picked him up (though traumatized for days after). I guess that must be worth a star.