Jeez, it's amazing that scam artists like this even exist in the age of the internet, but I suppose they will continue to perform horrifically shoddy work and collect their fees until they are shut down -- which I am trying to do through the Better Business Bureau. There are tons of other complaints filed, thankfully.
They installed hard wood floors in my kitchen and used seriously flawed wood. It warped and buckled within a few months of installation. Several contractor friends were in utter shock at the scam -- use 'used' or defective wood and act as if the customer had a flood and accuse the customer of lying about it. Very simple -- and they got away with it. Put all the blame on the customer and just ignore their useless and bogus warranty.
Three separate attempts to have them repair the situation failed. The bottom line is, if you hire them, you will be in for a world of hurt. There is 'John' who sells the services and 'Eric' who owns the company. Not a word of truth comes out of their mouths.
The website looks professional, so it's easy to be fooled. It's actually a very small company with only three or four employees. They are 'normal' enough until the job is done -- and then any attempts to rectify their shoddy workmanship is met with contempt, evasion, or additional lies.
Their workman (a young South American) even stole an item out of my apartment. Since it was only a phone charger, I didn't really care -- but it sure is a significant indication of the company.
Call a more reputable firm -- or you will regret it. Any well-known flooring company will do a better job.
This place is very, very bad news.