Winn Dry Cleaners

Winn Dry Cleaning melted the beading on a brand new (expensive) designer dress and refused to reimburse me the money to purchase a replacement. Instead, the owner of the store (all of the Winn Dry Cleaners in the Boston area) spent 30 minutes rudely regailing me about how my ""cheap"" dress ruined her machine. I pointed out that, although this dress was most definitely not cheap, no item should return from a professional dry cleaners melted, regardless of the cost. The machine's destruction was also her doing. She continued, however, to literally yell at me that this melting was not her responsibility.\r \r Even after discussing how it would be a wise business move for her to reimburse me - lest I write bad reviews online - she stood firm that the situation was all the designer's fault. As due diligence, I am following up on the threatened bad review to be sure that this unprofessional, rude business does not make it very long in the neighborhood.\r \r Cons: Ruined designer clothing, rude service more

This is the first time in my life I've actually gone out of my way to write a review about any product or service. I was so moved by a recent experience with this dry cleaner, I felt compelled to warn others not to go there. Out of convinience, I had been a customer until last week when I brought my $60 cashmire sweater back to my house to find that it had about 20 very noticable bleach spots on it. I brought it back to discuss with the owner and rather than simply paying me for the damaged sweater in exchange for continued service over the next several years she began to yell at me saying that it was not her fault and instead it was actually mine. Despite my initial calm demeanor she went on an irate nonesensical rant yelling about how she refused to pay for it and it was somehow my fault. I am so unimpressed with this woman, the way she operates her business and the way she treats customers I had to write this to warn others not to go there. Don't get screwed and then publicly berated like I did. more

DO not get alterations done here. I brought a dress to Winns and explained I wanted it hemmed up about 2 inches. She said okay and took the measurements. I went back two days later and my dress was a shirt!! I tried it on in front of her as my crotch was showing and said what did you do?! she was like you said do it this short. I def did not tell her that short. She told me to leave the dress (which was very expensive and ruined) and she would fix it. I came back in and she added 3 inches of fabric to the bottom. And she charged me again! So I paid 15 for the first alteration and 5 for her mess up. She should have paid me for having ruined my dress. SHe was impossible to talk to and did not want to hear anything I had to say. Please save yourself the trouble and go some where that actually cares and doesnt do alterations have assed. more