First, let me say that this company operates a really tight ship, making them highly successful in a highly competitive market. It's always crowded at lunch, but table turnover is fast. The building is beautiful with nice street views and in a great location near most big downtown destinations. The menu is mostly sandwiches. Daily soup is almost always good, tho too salty or too thick late in the day. Their pizzas are also quite good and fresh-tasting, unlike commercial ones. Their food is pretty consistent, portions are usually big, and service is always good and amiable.
I notice the other positive reviews are about the beer selection, which is excellent, and the wings. But for a healthier meal, there needs to be more veggies and real fruits. Pasta and rice dishes added to the menu would help too (there used to be, but not any longer). Their weekly lunch specials and the seasonal menus are good for variety, when available, but the downtown location does not always offer the latter. They do have several decent salads. I wish a Seasonal Menu salad recently -- with goat cheese, nuts and fruit on mescelun greens -- was a regular offering (at a lower price). Ask for Romaine lettuce if you don't like iceberg, or another side if you don't want fries, as they are good about substitutions.
It's too bad there aren't more than just a few lunch items (other than sides) under $7, and most are over $8. Even most appetizers are over $6. If you like burgers, pizza and wings, this is a great place to eat. It's not if you want a small, healthy bite or don't want to spend $10 or more for lunch.
Pros: Lots of seating, fast turnover, pretty good food, very good service, close to arenas/stadiums
Cons: Smoking, loud, lines during lunch, parking expensive during games