Had all the windows in our house replaced and it continues to be an ongoing fiasco. One of the panes cracked within a day of installation and it is still not resolved more than a month after the install. They came today to install the new pane (without the replacement screen, I might add) and the latch on the window BROKE. One of the bedroom windows was measured incorrectly at the appraisal and it took a month to get the correct size window finally installed. Customer service, while being polite, has been a disaster as it seems like no one knows what is going on.
Buyer beware with this supplier, although every other company we spoke to seemed just about as clueless.