I've been taking my cars into Jerry Windham's shop for more years than I can remember. I have always gotten great, I repeat GREAT service, reasonable prices and I always get my car back when they say it will be ready. Also Jerry will call you and tell you what's wrong with your car and how much it will be before they do any work. Who does that anymore? I definitely will keep taking my car, my kid's car, all my cars to him. Not sure what was bugging Rick H. when he took his car in, maybe he had a bad day.