I had a physical schedule with Dr. Winberly on Tuesday November 18, 2008.I arrived shortly before 9:00 am, signed in, and sat down. I was asked to complete an information form, as I had not completed one since Oct 2007, 13 months prior. I explained that nothing had changed and presented my insurance card, but was told somewhat rudely, the form was required to be completed before I could be seen. I had made my appointment over two weeks in advance and this form could have been e-mailed, faxed, or snail mailed to me, or simply made available on a website where I could have gone and downloaded the form to complete it in advance of my visit in the comfort of my home if ti were required. I sat down to started to re-enter all the exact same information that was on the last 2 forms I had completed, that were already in my file. The type on the first line was so small, that with the dim lighting, I couldn't even tell where my first, middle, or last name was suppose to go. I also couldn't read the information off my insurance card to enter on the form. I again protested to the receptionist that nothing had changed and that I couldn't see the form to complete it. I stated that I could put down nothing had changed and sign it and that I would appreciated it if she could copy the information off my last form. By this time she had gotten very busy, and rudely stated I would have to complete the form before I could be seen.After a few more exchanges concerning my dissatisfaction, I asked for my money back and told the Doctor that I thought it was best if I just left.As the patient, if I want to complain about the level of service I receive, that is my right. I tried to express my disappointment and need for help in a profession manor, but her staff was too busy and more interested in following policy then helping me. When I said I couldn't read the form, all the receptionist had to do was say she could have someone help me with it. This must be a fairly common occurrence. With the dim lighting, small type on forms, and small type on most insurance cards, I cant believe this doesn't happen regularly to patients over 50. Good customer care would seem to warrant making help available when asked for. I politely asked for help and the staff was rude to me and offered no help what so ever, which caused my abrupt exit.If all patients are legally required to complete a form annually, it would seem reasonable to make the form available to patients to complete in advance of scheduled visits.I had been a patient for a number of years and was generally satisfied with the services I received. But after this encounter, I will not be back and I wouldn't recommend the Dr.
Cons: Not very Helpful