I am new to the area so I called made an appointment the day before my first visit to Willow Glen Nail salon. When I arrived the staff had no record of my manicure appt. which I had called to confirm, and they did not ask me if I wanted to reschedule. The lady I spoke with was not only unhelpful and aloof, but also rude. After she told me ""I had the wrong salon"" I went across the street. If you're looking for rude staff this is the place to go!