THEY ARE TERRIBLE. Good selection, but horrendous service.
-Rarely answer the phone. This is a huge problem any time you want information or to make an appt. Two of my girls needed to finish paying off their layaway, and they ve both been calling for weeks. Only one girl has been successful, and the other one even double teamed by having her boyfriend call as well.
-Will tell you to be quiet you when they do answer. She interrupted me repeatedly, but then got testy with me when I tried to ask her a question when she paused. (They are INCREDIBLY rude on the phone, and I also work in retail where we deal with orders on a daily basis)
-Both myself and one of my bridesmaids was informed at one point or another that an order was LOST. Turns out it wasn t, they just can t keep records straight.
-They only call one person in the bridal party to let you know when the order is in, and it s not even the bride. This created a lot of confusion because my girls are from three different states.
-They don t pay attention to your file saying who is in your wedding party--they just LOOK AT THE COLOR OF THE DRESSES THAT ARE IN. The saleswoman kept giving me information from someone who wasn t even in my party, just because the dress was the same color.
-They have no checkout process for the dresses. Anyone could walk away with a dress you paid for because of my above comment: they don t keep good track of the wedding party. When I expressed this concern, the saleswoman told me that normally they come in groups, so we don't do anything.""
Save yourself the stress and hassle. They aren t worth a dime.