I bought a transmission. They told me it would be delivered by UPS. It wasn't. It was delivered by some freight company I had never heard of. They told me 3-5 days for delivery (on a Thursday, so he said it will be there by Monday). It didn't arrive until Friday, and they didn't seem to care that they lied about it.
Pros: they were pleasant on the phone
Cons: they lied and misrepresented their good