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Willa Cleaners & Laundry - 1 Reviews - 5711 Red Bug Lake Rd, Winter Springs, FL - Dry Cleaning Reviews - Phone (407) 699-1050

Willa Cleaners & Laundry

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5711 Red Bug Lake Rd
Winter Springs, FL 32708
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(407) 699-1050
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Dry Cleaning

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MAKE SURE TO READ THEIR LIABILITY POLICY BEFORE PATRONIZING THIS BUSINESS! Their liability policy explicitly says that they are not responsible for any damage they cause to your i...

Won't Be Going Back 5/3/2012

MAKE SURE TO READ THEIR LIABILITY POLICY BEFORE PATRONIZING THIS BUSINESS! Their liability policy explicitly says that they are not responsible for any damage they cause to your items. This was told to me by their General Manager and he also pointed out that it's detailed on the back of their receipts. My Experience: Upon picking up a blouse I had dry cleaned by this business, there was a very distinct stain that wasn't there when I had dropped it off. 1) I brought the shirt back in, where the woman working the front counter told me that they would try to get the stain out and that they may have applied a little too much heat to garment. 2) I pick up the blouse for a second time. A different woman, who was very difficult to understand, tells me that I caused the stain. I explained to her that when I dropped the blouse off initially, the garment was in perfect shape. After a little back and forth, the woman finally offered to try to remove the stain a second time. 3) I pick up the blouse for the third time. This time the stain was a little less visible, but now the delicate fabric was stretched out and unwearable. I explained the situation to the nice young man behind the counter and he told me he would have the owner give me a call. 4) The owner calls me. He is extremely difficult to understand and talks over me the entire conversation to the point, where I have to raise my voice to get a word in. The conversation is left with him recommending I come back in so he can explain their dry cleaning process to me. 5) The General Manager calls. (Why this person didn't call in the first place, I don't know). After much back forth, he offers to reimburse 60% of the blouse's net worth. As far as I know, this experience was WAY too much hassle. I will not be going back. more
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