My dad used to take his cars here for many many years. He always had great experiences, but that has seemed to go by the wayside. Before my dad got too old to get around, the owner, Millard was the best and always did him right. It seems like the customer service that the owner built has left once he left as well. The loud, pushy guy behind the counter was over the top when my mom had recently gone in for some basic repairs. I'm guessing since she is older that the salesman need to yell, assuming that she was hard of hearing. She felt uncomfortable and called me. I recommended that she get back in the car and leave, and we would find somewhere else to have the car looked at. At that point, the salesman tried the ol' scare tactic on her. "If you pull out of here, we can't be responsible for what might happen!!" Hoping she would be crippled in fear and let them work on it. I just wonder how much of this goes on now that Millard isn't around to run his shop.