I have been going to Wilhelms with my family for about 15 years now. The first 14 years were great. The prices were very affordable, and we were never charged for anything not necessary The manager would call after diagnostic services were done and tell you what was wrong, and how much to fix it, including labor. In the last year, the service has gone down, as that nice manager is no longer there. I took my car in, and was told they didnt have time to even look at it, even though I had an appointment. The office staff was rude, and didnt care my family and I had been coming there for years. My car and I will not be back!