I took the dress from my destination wedding to be cleaned before wearing again for our in-town reception. Before even trying to clean it, I was told "they can't get it clean because it's filthy, and have I considered shortening it". They were also going to charge me the "wedding dress cost" even though it was a lace sheath with no lining, krenlin or anything. The dress was returned on a wire hanger with no plastic. I was very disappointed because I have always heard good things about Widmers.
Another dry cleaner was able to clean it perfectly and return it in less than a week!
Cons: Customer service