I grew up in Vancouver and this was one of my favorite spots....until tonight. I really do like the food and it's been known to have really bad parking.....because of the deck and the food, we put up with the parking. On a perfect summer day, great place to hang out. I do have to make note that it is a Saturday evening, so it was bound to be busy. However, it was my brother in laws 30th b-day. My sister called earlier this week to find out if they took reservations.......yes, was the reponse....so she made ""reservations"" for 20. She called today at 1 pm to confirm her ""reservations"" for 7 pm this evening........was told yes, she still has ""reservations."" My sister is known for being thurough and she is really big on ""confirmations."" Because we knew it would be busy and parking would awful, we got there a little before 7 PM. My sister advised all 20 friends and family to be prompt at 7. Upon arriving, I saw my sister waiting in the lobby with her 4 year old. I myself had my 3 yr old. Those of you that have or have had a 3 & 4 yr old, should know where that's going.......anyway, we were then told that they don't do ""reservations"" and that we would need to wait 30 minutes.....and friends and family started piling in.....the lobby is roughly 6 ft x 10 ft.....45 minutes goes by and my sister finally gets up the nerve to ask why.......the Manager begins to be very rude and sassy (rolling her eyes and using hand gestures) and reminds my sister that she is doing the best she can......yes, The Restaurant Manager.....We got there at 7, got seated at 7:45 and did not eat our food until 9:30...you do the math. The ""welcome"" that we received was the topic for most of the evening and we ALL decided that we would NEVER EAT THERE AGAIN. But then I figure that would be a relief for your understaffed restaurant.
Pros: if you like roudy
Cons: unprofessional customer service, understaffed