The restaurant at the Whiskey is like a beautiful woman who refuses to pluck her unibrow. One irritating little thing, not immediately apparent, is the missing link between the heavenly 70 restaurant virgins and purgatory. And Whiskey has been coping much like women do. She might dye her hair, don some fancy jewelry, even change her name et cetera, et cetera all of which completely miss the problem.
Dear Rande Gerber: your management (or lack thereof) is the only thing holding your restaurant down. You?ve changed everything else, why not change leadership? Change has become so endemic that one day I expect to walk into one type of restaurant at the Sutton Place Hotel and walk out of something completely different. You have great food, the best location and relatively competent and pleasant service. What you clearly lack is someone giving rules and direction to the bewildered herd that is your staff.
No matter how nice a waiter is, it takes a manager to push knowledge from the kitchen to the customer via the waiter. The communication channel should not break down and have to run back to the kitchen for answers. The reason your wait staff never knows what is the day?s soup is because no manager called a meeting where such things are discussed. Why not? We expect this kind of thing from family-run greasy spoons but not from Rush Street and certainly not from you.
This Thanksgiving day, we knew that Whiskey would be open for lunch along with Tavern and perhaps Subway. The choice was simple. Tavern?s food is an abomination. A spat in the face of Rush Street real estate. Subway is, well, Subway. So Whiskey it was and will likely continue to be despite never knowing if our meal will take an hour or a half. We?ve had both and it appears to have no pattern beyond the luck of a dice-roll. The only consistency is the inconsistency. I wish we could punish the Whiskey by not going. But no one would notice. Like Paris Hilton, there is enough money in the background that even if everybody stopped caring, she?d still wake up in 5 years and be rich. And Whiskey will still open for lunch on Thanksgiving Day and be a Gerber bar no matter how few tables are taken. A great shame indeed.
Pros: Value, Rush Street
Cons: Restaurant managed by neophytes