This negitive post was brought to our attention by a customer, and we felt we should respond. The BMW that came to us was badly damaged,not just the paint, but the wheel had very bad bend's in the barrel. The customer knew this and that's why he had us check the roundness of his NEW wheel. remember the customer is an experienced painter, and for 15.00 dollars and a couple of hours , he could have fixed it himself,So why bring it to a wheel repair shop? Our guys worked really hard on his wheel , and were able to save his wheel. we tried to call 4 days later (not 2 week's)thats when we found out he gave us a wrong number(which he admitted to later).He called us 2 weeks later and we told him his wheel was ready. As soon as he showed up he was trying to find things wrong with the wheel. we told him that we would be happy to fix anything he might find because we stand behind our work ,but he didnt want that , he wanted us to lower the price then he would take the wheel. We STILL were willing to work with him, but when we didnt take off as much as he wanted , he started insulting our employees (using racial slurs) , our guys bent over backwardsto give him a good ,safe quality repair , so now we were done trying to work with him . When we said he could talk to the owner, he hurried up and paid then left. later we talked to the shop he blamed for the all damage to his wheel,they knew he wasnt going to be happybecause he didnt want the wheel repaired he wanted a replacment . Then they informed us that they paid for the repair, and in fact we saved them around 600.00 dollars , so much for not wanting to get the kid in trouble !! Remember the customer thinks he could have fixed it for around 15.00 dollars and a little of his time but spent more than that of time and gas to bring it to us, we know that you cant please everyone but for a small shop ,we try as hard as anyone. WE do stand behind our workand take pride in what we do . Please check OUR Facebook page , and see a small sample of the thousands of wheels that we have done . Judge for yourself, we work on everything from walkin customers (many from word of mouth) to major body shops and insurance referals the same way WITH PRIDE !! Thank You For reading this Management.