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Westway Ford - 36 Reviews - 801 W Airport Fwy, Irving, TX - Automobile Dealer Services Reviews - Phone (972) 256-5551
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Westway Ford

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801 W Airport Fwy
Irving, TX 75062
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(972) 256-5551
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Reviews

( 25 )
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( 1 )
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( 7 )

Best

This was our first time using Westway Ford. We leased a new vehicle, an Escape. Victor (the salesperson) as well as the sales manager and sales director made us feel very welcom...

Worst

I put money down to hold the car for 3 days. They sold the car on the 3rd day. That was not holding for a full 3 days. Why tell me to put down money if they were not going to real...

Great Experience! 4/27/2011

I just purchased my 2011 Ford Explorer at Westway Ford. I had a wonderful experience and couldn't have asked for a better salesmen! Go to Westway Ford, and they will take care of you! more

WARNING: Westway Ford Scam 12/24/2010

Bad: We drove almost an hour for nothing! WARNING: First they will take you in the back to run your credit without even looking at the vehicle. There were no cars on the lot at the price they offered on the internet for 21K and the car that they said was priced at $17,988 wasn’t even on the lot. Tried to sale me a car for 27K even though it was priced at 23K and on top of that wouldn’t offer any Ford incentives. They wouldn’t even sale to me at the Ford X plan price because I am a family member of a Ford w pin.. Other: Then tried to run psychology on my by saying that it was my fault that they quoted me at that price because they were offering me a special rate. No one bone of honesty or integrity in these people and I would suggest you stay far away from car dealers like this. It’s not about you, it’s about commission. Contact Better Business Bureau and the Attorney General to report their false advertisements and sales practices.. more

WARNING: Westway Ford Scam 12/24/2010

Bad: We drove almost an hour for nothing! WARNING: First they will take you in the back to run your credit without even looking at the vehicle. There were no cars on the lot at the price they offered on the internet for 21K and the car that they said was priced at $17,988 wasn’t even on the lot. Tried to sale me a car for 27K even though it was priced at 23K and on top of that wouldn’t offer any Ford incentives. They wouldn’t even sale to me at the Ford X plan price because I am a family member of a Ford w pin.. Other: Then tried to run psychology on my by saying that it was my fault that they quoted me at that price because they were offering me a special rate. No one bone of honesty or integrity in these people and I would suggest you stay far away from car dealers like this. It’s not about you, it’s about commission. Contact Better Business Bureau and the Attorney General to report their false advertisements and sales practices.. more

Bait and Switch Sales Scam 11/11/2010

Westway Ford Dealership in Irving, TX pulled a "Bait and Switch" scam on me today. My daughter asked me to go with her to purchase her first new car. I sent an email through Autotrader to get a quote on one of the new Fiestas. My Inquiry at Westway Ford was answered by a salesman named Spencer. We discussed the SE model with Hatchback, with MSRP of over 17,000. He even texted me a photo of a car. But then I told him my daughter wanted one of the more affordable models. He told me he would check with his manager on the inventory. I told him we wanted to buy a car the same day. His manager, Kyle called me several times and told me he would make it worth the hour drive to Irving. He told us he had several of the model that we wanted in stock. He kept telling me that he would make it worth our while and we would get the Employee Discount, under the Invoice Price, it would be a little under 14,000. He called several more times before we arrived, to make sure we were on our way and if we needed directions. When we arrived at Westway Ford, Spencer immediately takes us insides and starts paperwork and wants my daughters keys to evaluate her trade in. He goes into a room with someone I assume is Kyle and just chats. We get bored and get up and go outside and look at the pricey Fiestas that are on the lot and I text Spencer that we would like to see the car that we came to buy. He comes out and starts to tell us it is in route and not there! I became really angry and demand he return my daughter's car keys because I do not believe that there is any possible way that they did not know the car was not in stock. Spencer came out with another manager, not Kyle, and tried to talk us into test driving another car that we had already discussed (that cost over 17.000) We started to leave and the two salesmen became disrespectful. We bought a Yaris and hour later at Toyota of Irving. My daughter says now she will never buy a Ford. more

run from westway ford 7/3/2010

When our vehicle was in the shop for extensive repairs, we were offered a loaner vehicle which Westway Ford wanted us to purchase. Several days later, we received a voice mail from general manager Larry Taylor stating they conducted a criminal background check. He then began to intimidate us to do what he wanted or he would report the loaner car stolen. These guys are insane! We laughed in his face then went to pick up our vehicle. We will definately be making our Ford purchases elsewhere. more

dazed and a little confused! 6/3/2010

I purchase a new ford and the next day i went back the salesman had been fired or quit or something. i gave it a five because they did get me the financing that they promised after making 3 trips with papers that were not picked up from the fax or someone had lost. Service we will see after i try that. seemed to be a little short handed at times in the finance dept. but really moving people in and out fast. more

Professional service advisers. 3/29/2010

Professional service advisers, and the way they had my vehicle ready for me. This was my first time there and I did not see anything that needed improvement. Albert G. more

Never felt pressured. 3/26/2010

Sandy S. is a great salesman. He took time to answer my questions and I never felt pressured. I will definitely recommend Sandy to my friends. Thanks, Linda R. more

Great. 3/18/2010

Great. Thanks for helping me find a truck according to my needs. -Stacy Brown. more

Extremely pleased! 3/15/2010

The truck was not washed on delivery because it was raining that day and Westway allowed me to bring it back for a wash. I came back weeks later and they completely detailed the truck. I am very satisfied. Overall I am extremely pleased with my buying experience and the vehicle. I will go to Westway Ford for my next purchase, guaranteed! Derrick S. more

Excellent service! 3/11/2010

Excellent service provided by Dustin L. Hightower and Justin McCarroll. I received outstanding service. All information was presented to me up front, no last minute trick or gimmicks, the three individuals above should be promoted to the senior management. Westway Ford was outstanding in providing true exceptional service. -Bushra H. more

Thanks for taking care of me, guys! 3/10/2010

I had a great experience dealing with paris Mash and Derrick Butts. Thanks for taking care of me, guys! -Kevin C. more

Very personable. Went over everything! 3/5/2010

Drew was very personable. He went over everything in detail to be sure I was familiar with every thing in my new Taurus. Robert W. more

Best salesman ever! 3/3/2010

Best salesman ever! Sandy did not try to set me to buy until he had the vehicle that fit me perfectly. You would sell more cares with more salesmen like him! Mike R. more

Made me feel at ease.. 3/1/2010

The staff at Westway Ford made me feel at ease right away and I felt like I was surrounded by very food friends. Jose M. more

Westway Ford provides the best service after the sale. Willie N. 2/23/2010

Westway Ford provides the best service after the sale. Willie N. more

Thanks! 2/22/2010

Westway Ford was able to find a vehicle that many other dealers could not find. Thanks! Leonard N. more

Honest and knowledgable sales person! 2/19/2010

Paris has been and still is the most honest and knowledgeable sales person. He took his time to listen and did what we asked and treated us with the best care buying experience, again. He represents Ford with heart and honor. Rene B. more

Best salesman ever! 2/18/2010

The sales experience was excellent and so was the cordiality and professionalism of my salesman, Paris Marsh. When I purchase my next car, I will come see him again at Westway Ford. Best salesman ever!! more

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Treat you with respect 4/12/2006

When I was going to get a car, I went by myself and really never thought that salesmen could be so belittling to women. I was so upset before I went to Westway ford. I went there and even called my husband to meet me there. I got there by myself and the salesperson started talking to me and asking me what I wanted..I wasn't sure..he said "well let's just take one that you like for a spin" When I was done I had completely fallen in love with the car--the Mustang..the salesman didn't pressure me..he just asked me if I wanted to look at anything else and I said I wasn't sure...he said "ok, if you want to look around by yourself that's fine or if you want me to show you some more cars that's fine too" I was so impressed...I ended up buying the mustang..and I know that with my next car, I'll seriously consider a ford and only from Westway ford more
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    9 AM to 9 PM (Monday to Saturday)
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