I took my comforter to get it dry-cleaned. Instead they washed it. It shrunk about 5-6 inches and would not cover my queen size bed. All the filling was in one corner of the comforter in a ball. The colors were faded and did not match the rest of my bedding. When I took it back, they told me they dry cleaned it and they would not do anything about it. I called one of their other locations and a few other dry-cleaners to ask if so much shrinkage is possible with dry clean, and all of them said that there is no way that is possible. I went to their corporate office and the lady was so rude, and basically just yelled at me the entire time. I threaten to take them to small claims court, because the cost of the comforter is $225, and she said ""I'll see you there"". Do not go there.
Cons: Dishonest, cheap, with non-existent customer service