I was there for a Wedding this past weekend & not only was I a guest, but I was the coordinator for her Wedding. Needless to say, the second I walked into the room where the cocktail hour was being set-up, I spoke to Bobby the banquet manager & he walked me right into the main room where he did nothing, but complain about how we were setting up the DJ vs. the band. I told him we were following the diagram that the bride submitted not only to me, but to HIM & he claimed to know nothing about it. Regardless of his unprofessional ism on how he spoke to me, I carried on w/ what i knew was the plan based on the bride. When cocktail hour finally started, he puled me aside just to bitch as to why no one was playing the piano or singing right away b/c there shouldn't be dead air. I agree to that, however he again did not read the time line the bride provided...he proceeded to talk down to us as if we knew nothing. Again, we were following the brides wishes & she was even upset that she missed 2 of the songs that the band played b/c of the pushy banquet mgr...Bobby! Towards the end of the night i was the one who provided Karen, the maitre d w/ her tip & she told me that all tip envelopes have to go through Bobby 1st & not even 20min went by & Karen found me & said that that wasn't the amt that was ""agreed upon"". I DIDN'T KNOW THAT U CAN NEGOTIATE YOUR TIP?! Anyway, a few min later Bobby found me & asked me if that was the envelope that the groom gave me & i said it was given to me by the bride. He then says that it's not the agreed upon tip amount. (Later i asked the Bride & Groom if there was an ""Agreed"" amt for tip & they said No...Bobby gave them a suggested tip amt...a minimum number at that!) So during my conversation w/ Bobby about the tip...i simply asked...is the tip amt contracted??? He couldn't even look me in the eye, but did answer no. IN A NUT SHELL...HORRIBLE HORRIBLE SERVICE....HORRIBLE STAFF, BUT MAINLY HORRIBLE & UNPROFESSIONAL BANQUET MANAGER BY THE NAME OF BOBBY! If u like being talked down to & being told what u HAVE to Tip...then go right ahead & book there. It's a nice place, but not enough to deal w/ an A class Ass.