Communication is not their strong point. Forgot to order parts after taking pictures of the brackets. A month later, they ordered the wrong quantity of the brackets. They welded the bracket into the exhaust pipe, still wondering if that will void the warranty. If the exhaust bracket breaks again, I will probably have to replace the entire exhaust pipe now. After all day in the shop, I had to call the dealership to get an update. They told me that the vehicle will not be ready until the next day. They would not be able to get the oil change until the next day. I am already used to two day oil changes from this company. I then get a call 20 minutes before they close, saying it is ready. I live 20 mins out from the city and had aready had a ride home after they said it will be ready the next day. I am starting to regret getting the extended warranty through Ford, since this is the only Ford in town. Really thinking about going 2 hours away to get my maintenance done to the closest Ford.