Westin Hotel At Domain

I was on a business trip but felt like I was staying in a college dorm. My room had a horrible smell to it. The staff is not friendly and not very helpful. There was a continuous noise all day/night, it woke me up several times throughout the night.\r \r They do not have a business center which can be an inconvenience if you are on a business trip. The gym is a joke. The pool was closed due to renovations.\r \r I will NEVER stay here again. more

This hotel stay was so bad that it compelled me to setup a Citysearch account just to write this review. If it were possible to do a negative star rating, it would be a negative 5 stars. As I write this, I am in physical pain after sleeping on what has to be the worst mattresses even made. They felt like blow-up mattresses that were blown up with so much pressure that they felt like sleeping on rocks. The pillows felt like they were purchased from Wal-Mart... Sorry Wal-Mart, your pillows are better. They must have been purchase from some flea market down in Mexico. The rooms smell more like offices then hotel rooms. The decor is really bad. It reminded me of a dorm room. This is truly pathetic considering this is NOT a cheap hotel and it sits in one of the most prestigious locations in Austin (the Domain). I was so exhausted that I did not have the energy to complain to anyone, but I don't want anyone else in the World to be victimized by these horrible rooms. Pros: New and clean Cons: Worst beds ever made in the history of man more

This is a great hotel for the value however we stayed in room 210 and it is close to something large and noisy. I think it's a sump pump or something because it goes off all the time and it's really, really loud that woke us up many, many times. I would believe that it would go off everytime some in the hotel flushes their toilet because that's how frequent and constant it was no matter the time of day (it was less frequent the later in the night it got but most frequent in the morning). I would imagine that all the other rooms surrounding ours heard the same thing. For a hotel to have such a large, loud piece of machinery that close to their rooms makes zero sense. Because the #1 reason to go to any hotel is to sleep, I give this place one star even though there were a lot of other aspects that were really great. Parking was in a lot next to the hotel that was uncovered and that was odd too but not as big of a deal as the noise. If you want to stay here, get a room on the top floor on one of the far ends. I'm only guessing that you wouldn't be able to hear this loud machine go off every 30 seconds! For such a nice place, the pillows were uncomfortable too but not a big deal either in the whole grand scheme of things. The noise needs to go! Pros: Decor, nice staff, location Cons: Noise, off-site/uncovered parking more