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Westbury Pharmacy - 9 Reviews - Three Chopt & E Ridge Rds, Richmond, VA - Pharmacies & Drug Stores Reviews - Phone (804) 285-3428

Westbury Pharmacy

Three Chopt & E Ridge Rds
Richmond, VA 23226
(804) 285-3428
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went to 5 pharmacies before i thought to call. got a person to the phone right away, gave me my answer, went there and in five minutes was walking out with what i need. a good ole...


Very unprofessional-I have not had to deal with such incompetence for quite some time....

great job. think buy shop local 4/28/2012

went to 5 pharmacies before i thought to call. got a person to the phone right away, gave me my answer, went there and in five minutes was walking out with what i need. a good ole fashioned pharmacy that believes in customer service and had lots of young high school kids employed, which is nice to see they help out the community that way. p.s. got a limeaid and horehound candy and will be crossing three counties every time i need a prescription. local guys working hard, a must go to. more

they only care about $$$ 8/29/2011

Very unprofessional-I have not had to deal with such incompetence for quite some time.... more

Very unprofessional and uncourteous 5/3/2010

Good: No comments. Bad: For a single prescription pick-up, I called half a dozen times, went to the pharmacy thrice before I can pick my medicine. They are so lethargic, unresponsive and unprofessional that I will NOT recommend this to anyone. In fact, please ask your doctor if they would order your prescription at this pharmacy. If they do, you either CANCEL it or be prepared to devote half of your day to follow-up with them before it is ready for pick-up. Extremely FRUSTRATING and time-wasting experience for me.. Improvements: More professionalism, more courtesy and more responsiveness.. Other: I just returned from this pharmacy again without my prescription being with me. I had called at 10:30 AM and told I would come in the evening to pick it up. I reach there almost 10 hours after my call, but that unlucky piece of paper was still lying unattended. It is so frustrating to return empty-handed everytime I have to go there. I called Friday, went Saturday; called Monday morning and went in the evening. That medicine is still elusive. It is for my 1-year old boy, and we are out of it.. more

waiting for reply on e-mail 4/5/2010

Why they never got back with me on my order. Keeps saying "status pending". They won't even answer the e-mail I sent. They sure aren't very fast considering they have so many pharmacist. I guess the order wasn't large enough for them to fill. more

Miserable Pharmacy 4/6/2006

The pharmacy puts so much emphasis on speed that they sacrifice courtesy, privacy, and professionalism. NO ONE there ever asked me if I had any questions about the seven different medications that I take and the names of several medications were shouted out for all to hear. While they were willing to reduce their price for the uninsured, they were inconsistent about following through with this program. I am disabled and was using their delivery service. When I was finally able to get out of bed and go through my receipts, I realized how they had charged me radically different prices. With great difficulty and pain, I managed to get into the pharmacy to discuss a refund, only to be treated with disdain. I was told repeatedly that it was all my fault and that it was too late (about 3 months) to do anything about most of it. I lost hundreds of dollars and many sleepless nights. I have since discovered that even non-members may use Costco's pharmacy service and the prices there are one-quarter of Westbury's best price. By the way, Costco's pharmacy employees are just as kind and professional as they can be! more

Nice local pharmacy, great kosher grocery! 12/15/2005

There are foods here you won't find ANYWHERE else in Richmond! And the pharmacy is a great example of an independent pharmacy that's doing goodd business in the face of what must be huge competetive pressure from the chain store pharmacies. This is a thriving local business in a niche that nobody else is serving well. My only complaint has to do with an unusual compounding request and a pharmacist who made a mistake because he didn't understand the nature of the prescription. Otherwise, I would unhesitatingly recommend their service. more

Old Fashion Pharmacy 11/8/2005

Westbury Pharmacy is a great old fashion pharmacy. They have a wide selection of over the counter medication that are not available at other drug stores. They are friendly and have many pharmacists working at one time all the time. The have a sandwich counter, candy counter and grocery area. They also have home delivery which is great for elderly people or when you are very sick! more

the pharmacy that stocks almost everything you might need 8/11/2005

Your doctor may send you to Westbury Pharmacy if you need something that is out of the ordinary. The stock alot of medicine that other pharmacies do not stock. They offer home delivery. They sell alot of home health aid items. They have a restaurant and a soda fountain. There are alot of pharmacists on duty there at any given time. They are open twenty-four hours a day. more

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A PERFECT hometown pharmacy 8/4/2005

What a great place to go -- Westbury not only has all manner of medical supplies, over the counter meds, tons of pharmacists BUT they also deliver -- they have a sweet little lunch counter just like in the old days, a great gift shop (get something nice for a sick loved one!) and a small grocery store with really good prices. What more can you ask for in a pharmacy?? I moved farther away from Westbury and still drive past a dozen chain pharmacies to go to the one I know! more
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