First, I took one of my favorite pairs of shoes from Italy to get the heel replaced. Well, that's easy. So, I guess it was my fault I trusted this guy & took my favorite pair of heels from Spain that were developing holes on the soles. The guy did a ""quick-fix"" job, as they call it, and pretty much gave me a whole new ugly shoe w/ a chunky, thick sole that was the wrong color. When I asked that he reduce the thickness & darken the color, as per the original shoe, he got super rude with me. It was a terrible experience, so I vowed to never go back to such a mean man. \r
Perhaps others have had different experiences, but this was mine.