This is a mixed emotions review. I've been taking my dog, which has serious health issues, to these folks for 5 years. The staff is and has always been amazing, polite and helpful. They love my dog and animals generally. That's the good news.
The bad news is that in the last 2 years or so, the attentiveness, quality, and follow-up of vet care (diagnosis, treatment, fulfilling requests) has fallen through the floor. They used to spend considerable time during my visit, provide discounts without my asking, and unfailingly call later to follow up. All of that has disappeared. My dog has crippling issues now, I don't make myself a nuisance with them, but I went in recently to see about a new plan for him., possibly pain meds, etc I was pawned off on a less experienced vet who had zero treatment suggestions, my primary doc said ""hello"" and walked on, the newer vet said she'd call back after consulting with her ""mentor,"" and then never did. Nobody did. I also asked for a written prescription for anti-inflammatories, which she declined to do. The cost of meds here is HIGH, plus I don't want to come in every month when his is a lifelong ailment.
So it's thumbs up for the staff and a big thumbs down for the decline in pet care, diagnosis, and follow up. I've paid thousands upon thousands here over the years, but they've gotten my last dime. Moving on.