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West Elm Corporate Office - 0 Reviews - 45 Main St Ste 9, Brooklyn, NY - Furniture Reviews - Phone (718) 473-1800

West Elm Corporate Office

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45 Main St Ste 9
Brooklyn, NY 11201
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(718) 473-1800
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Reviews

Editorial review from Citysearch 10/17/2013

Horrible experience with West Elm. They sent the furniture with a wrong piece. They made a mistake when they picked up the item when we called to returned it. The associates at the phone the first 3 times were very help full and we were very patience beside they made a mistake when pick up the furniture, but the associate that answer the phone today.. horrible. She didn't help at all. She said that the gift certificate that the other associated offer me was too high and then she said because I didn't handle this order professionally I didn't get the gift card.. it was a joke. Then she said that ""because we are pottery barn..."" what? poor woman. Good for her that she is so proud to work with west elm.. but she doesn't understand that west elm made mistake and she is there to help the client. At the end, I made a order 3 weeks ago and still waiting that they return our money... more

Editorial review from Citysearch 6/28/2012

I had a horrible experience at the Chicago West Elm store on North Avenue. Buyers beware--do not buy anything off of a clearance shelf at this store ever ever ever!!!! And do not buy anything that you might want to return to this store. I purchased six metal candlesticks off of a clearance shelf. They were slightly damaged (scratched and dented in a few places which is why I thought they were on the clearance shelf and marked down). I took the candlesticks home and put them on my dining room table and put candles on them. I lit the candles once to see what they looked like. Other than that, I did not use the candlesticks. I decided that the candlesticks looked bad and I returned them to the store about ten days after I purchased them. The manager of the store would not give me a refund because his words ""I returned the candlestick damaged and they obviously had been used"". He said that he would have to throw them away. Except for a bit of wax on two of the candle holders that easily brushed off, I returned the candlesticks in the same condition that I found them in the store. The mistake that I made in returning the candlesticks was that I did not wrap them in paper before returning them. I returned them in a paper bag and they assumed that this is what damaged the candlesticks. It was not. I did not want to take the candlesticks back into my house so I left them in the store. So now, I have paid $60 for nothing. I cannot believe the bad bad bad customer service and lack of relationship or care. (looking on yelp - others have experienced horrible customer service in this store too). I feel as though West Elm stole $60 from me. I will never go back to this store. I would at least like a store credit for the $60. I have the receipt. more
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Additional information

  • Neighborhoods:

    Downtown Brooklyn
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