I haven't seen you out at the ballroom for a while, so I thought I'd email instead.
Don't know if you heard about our refrigerator dying last fall (the one we bought when we built our house... only two years old at the time). Anyway, it was out of warranty and completely dead. We tried to have it repaired unsuccessfully, and then we tried to get some compensation from Whirlpool for selling us a real lemon. Two authorized repairmen and Whirlpool National's technicians agreed it was unreparable.
After several months (yes, really!) of unsuccessful and unpleasant negotiations with Whirlpool, we finally got fed up and went to the dealer, WC Appliance, to ask for help.
The owner, Carl Humphries, and the sales manager, whom you know, Robert Young, went to bat for us personally. They finally negotiated a reasonable buy-back deal with Whirlpool.
Just wanted you to know that we appreciated WC Appliance, so you can tuck that away in your file when deciding who to send your clients to. We're very happy with our new Frigidaire and our 5&10 year warranty. Such peace of mind!
Hope you're well