I had a westbend 6 quart crockpot that I got for Christmas. A few weeks ago I was using it and had washed it and set it on the cabinet. I heard a pop and turned around the lid was in a million pieces. I contacted Westbend and they were very helpful. I gave them all the information and they sent a replacement lid. IT took alittle while to get the lid but I was impressed with there service.