Staff was friendly, but I did have to wait a long time. I didn't understand the whole operation, it seemed like a bunch of dentists trying to fill each others pockets. There are multiple dentists and specialists all in the same building, so it just seemed fishy to me that I needed this and that service from the specialist and my kids all needed to see the orthodontist. Dentist seemed nice and generally qualified, even though his teeth seemed to need braces worse than my kids. Not bad, but I'd rather try somewhere else.