Since I only deal with the tellers, anyway, I keep my account here. But to get any help with your account, call the 800 number, never go in! The desk help is not trained to help you, just the opposite, they're trained to UPSELL you. They won't even tell you if they can't help you until you submit to what-product-can-we-sell you grilling first. They've signed me up for Visa cards that I specifically refused--they must get a great commission there. They ignore my questions and help temselves first constantly.