I am so glad that I found Wellington! I have spent more money than I have made having my (brand not mentioned) repaired. I got handed a $900 bill from a service tech who spent 2 minutes with my machine and all he did was push a button! With my new Wellington Machine all I have to do is call the Help Desk and they walk me through whatever procedure is necessary and don't charge me a dime. It has really saved me a ton of money owning a machine that I can fix myself!! They also do my processing now. They are honest and reliable. I get my surcharge and vault cash deposited into my account daily - no more letting someone else hold onto my money for a month and earn interest on it. They also make it easy for me to receive free paper and purchase an extended parts warranty on my machine by taking a small portion of my surcharge. NO WORRIES!! I am always covered for parts and paper. This was way to easy, I wish I had found them YEARS ago!!