I went here for my first Brazilian wax. I tried to make an appointment online using their reservation request form. It said someone would get back to me shortly to confirm. After hearing nothing for three days, I called, and was informed that there was no availability for several weeks. Fine -- I made an appointment. I arrived on time for my appointment to find that there was nobody in the salon, and the door was locked. After I waited outside in the cold for 20 minutes, a frazzled esthetician appeared with her cup of espresso, and ushered me into a blindingly bright room where Modest Mouse was playing on the stereo at earsplitting decibel levels. She proceeded to complain about her day, her boss, and her life, while intermittently crying -- her tears falling on my progressively more denuded groin. Since it was my first wax, I expected there to be pain and maybe a few pinpricks of blood. I was unprepared for the raw, chicken-skin appearance of my nether regions, and the slaps she gave my inner thighs after she ripped off the muslin to "distract" me from the pain. She was having an off day, and afterward apologized for her behavior, but I've never gone back. Go to Salon Dewi instead. Travis Powell is amazing, and less expensive.