This email is in response to ""grh"" and any current or potential customers.
Im disappointed to hear about this experience however I am glad that grh posted their review. Albeit a little unfavorable for Wax On, it provides an opportunity for the esthetician and I to review our policies and procedures and can be used as a learning experience.
I certainly cant say whether this particular esthetician was feeling busy or feeling overwhelmed that particular day however, it shouldnt matter. Every client should receive the best service possible, the type of service that Wax On is not only known for but has won awards for! If a customer has an experience that was not up to ours or their expectations, I prefer to personally hear about it. I want everyone to have the best experience, guaranteed, when they come to Wax On.
Again, I appreciate input. It is valuable to me. ""grh"" if you would like to contact me one of the best ways to reach me is via email at waxonspa1@yahoo(dot)com.
Thank you for your patronage and support!!!