The owner, Maria, is often rude to the customers. Some of the food is good, and some is not so good, but the prices are fairly low. However, they nickel-and-dime the customers on small things. If you want American cheese instead of provolone on your sandwich, it's an extra charge. If you want BBQ sauce instead of ketchup, it's an extra charge. They don't use real mozzarella cheese on the pizza. But it's the rude behavior of the owner that will eventually put you off the restaurant.