I have found that the Agent, Nicole is willing to do the best for the tenants of the properties she manages. The owner of the property we rent, however, has been a problem.\r
In lease negotiations, we had agreed upon a lower rent than was advertised, on the condition that we sign a two year lease, as well as paint the interior ourselves (it needed it). At the lease signing, my wife noticed first that it was a one year lease, which was quickly changed and initialed. No problem. Then things went very quickly to the back page and signing. I thought everything was fine. About an hour later, I get a call saying I needed approximately $200 more, and she could ""provide the breakdown if I needed"". Again, no big issue, I just thought it was a normal oversight. After the first month's rent was paid, I got a call from the office saying I owed them money. I said, ""No, my rent is on time, and paid in full."" The (very nice) girl said okay, and I heard nothing more. \r
After two months, I get another call saying I was behind in my rent and have been each month. I was terribly perplexed. What was going on? I called Nicole, and she informed me that indeed, the lease I had signed was at the advertised rate. I was shocked, but after looking at the lease, I could see that she was correct. After changing the lease to a two year lease, they had neglected to change the rent amount as well, as I had thought. I reminded her of the situation, the agreed upon conditions, and even had my own leasing specialist (who found and negotiated all of this in the first place) contact her to back me up. I asked her to, in good faith, contact the owner and get things sorted out. I also acknowledged that indeed, I had signed the lease at that rate, but unknowingly so, trusting that all mistakes had been fixed. That since we had changed the lease to two years, that that was an indication that the amount should have been changed as well. \r
She then checked with the homeowner and the owner said he ""didn't recall any such agreement."" I can hardly believe that the owner also has so many homes that were leased at the same time that even he can't recall an agreement on rental terms! \r
THEN after we moved in, we found the previous tenant's lease, and it was for over $400/month less than what we are paying, and had half the pet deposit (with another property management company). Justify that! Since the owner will not talk directly to me, I can't even give out his name to warn you which properties to avoid.\r
On the other hand, when we had a repair issue that we felt we were being unjustly charged for, Nicole went to the bat for us, despite the fact that she represents the owner, and got him to remove the charge for us. Kudos to her!