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Walmart Supercenter - 2 Reviews - 2196 Emporium Dr, Jackson, TN - Department Stores Reviews - Phone (731) 664-1157

Walmart Supercenter

2196 Emporium Dr
Jackson, TN 38305
(731) 664-1157
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Walmart Supercenter - Jackson, TN


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All reviews seem negative


To start off with I'm a college student driving cross country for an internship to an unfurnished apartment and I decided to stop at Wal-Mart because it has always been the best p...

Horrible ""costumer service"" 5/28/2011

To start off with I'm a college student driving cross country for an internship to an unfurnished apartment and I decided to stop at Wal-Mart because it has always been the best place to shop. Boy this time was I wrong. I need a bed because I couldn?t carry one cross-country so at the first stop on my trip I found the local super Wal-Mart and went in thinking it was great that there was one so close to my hotel. When I made it around to the bedding department there were two associates talking one returning things to another department and one from the bedding department talking. I noticed an airbed in the return cart and asked if I could scan it at the price reader that they were hanging out at and she enthusiastically agreed, it was $39 and I said wow that was almost half the price of the one that I had picked up not 5 feet from where they were standing and after some discussion I decided it was worth the extra $30 for the higher quality. After picking up a few other items I went to the register and when she scanned (what I believed to be) the 79 dollar bed it rang up as $105! So naturally I protested that it was supposed to be $79 so she pressed the customer service assistance button. After 10 min and no response, everyone behind me started finding a different lane and the cashier finally gave up and took the air bed to the customer service department herself. After about 10 more minutes she came back and told me that it was the correct price. She said ?Do you want me to go get her?? and because of the lack of explanation I said yes. Five minutes later a grumpy, late middle aged, women named Amanda from the customer service center came out looking annoyed (that she was disturbed). Once she got to me I politely explained to her that I picked the bed up from the spot that was labeled $79 and that there were no other double height queen air beds there and that there were no open spots for any other beds at all and that the $79 dollar tag said queen on it (right next to the double height full). She then proceeded to repeat that the price check said it was the higher price. Then she started to quote procedure that was impossible to fulfill in the current situation ?I can only override the price if at least 3 to 4 or more are in the wrong spot because someone might have picked it up and put it in the wrong spot.? Of which I had already explained that 1.) there was only room for one on the spot that the $79 tag was at and 2.) There wasn?t any other spots open for beds to have been moved. She proceeded to ignore me and so I decided that I would at least try to get a discount because 1.) the box was visibly damaged 2.) She had been rude, ill tempered, and had wasted a lot of my time. Also I have witnessed many times in the past where a manager has discounted a damaged or misplaced item. She responded to this with a smart-a** remark ?I could send this to back to the manufacturer right now and get a full refund? as her only response. Never once did she apologize for the misplacement and never once did she seem like she cared at all about my satisfaction. This is surprising considering she (from what I could gather) is the customer service manager. I thought satisfaction was guaranteed but apparently at this Wal-Mart they could care less. A similar occurrence happened at a K-Mart back home about a year ago and I thought to myself this would never happen at Wal-Mart, guess I was wrong. I hope this is an isolated incident but I can say for sure DO NOT USE THIS LOCATION!!! more

Go to Target and Kroger Instead! 6/28/2009

If you like to see filth, be crammed into narrow aisles, or pay more for your groceries than other convenient stores in the area... go to Walmart. If the above isn't frustrating enough the constant employee noise over the intercoms will put you over the edge for sure. When you feel insane enough to leave the store with your purchases you have the pleasure of waiting in sloooowww checkout lines. Have fun! Pros: Good Chicken Strips in the Deli Cons: Dirty, Narrow Aisles, Poor Value more
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    Mon-Sun 00:00-00:00