I made a change to my plane ticket which they did a half-assed job on, so I had to call the airline myself and make the change. Now the agent won't email me my ticket. The agent was extremely unprofessional, most of the time failing to return phone calls, failing to send me copies of reservations, and the like. They have an attitude like I'm doing them a favor by letting them book my travel and profit off of it. The agent's fares are no better than any I can find online. Do yourself a favor, and book your own travel.
I have never seen this level of incompetence and lack of professionalism since, well, ever.
Pros: None that I could possibly think of
Cons: Can't even begin