Good: Big Woop, they fixed it.... Bad: This place charged me $15 to take out two links of a watch. The watch is expensive so they probably figured they could charge me the highest amount that they estimated. My 6 year old cousin could have done this with a set of allen wrenches. I had no idea that they would charge that much and I feel robbed. Don't go here for any type of simple fix, you'll be ripped off.. Improvements: Not being ripped off.. Other: I have three other watches that need to be "tuned" and I am not taking them to this place on purpose. And for the employee reading this, I came in around noon on Feb 25, 2011 with an Oakley watch and I expressed my disgust in the bill and was shrugged off. Horrible local business in my opinion..