this lady is still totally CLUELESS..... as to good customer service.
YES, I made a mistake, and bought a cellphone at Wal-Mart last year.
and YES, when Charlene's phone croaked right before she left on a trip in May, I broke my cardinal rule
1. NEVER buy a phone at wal-mart
2. NEVER buy a flip phone
3. NEVER buy a phone that does not have NOKIA on it.
the paperwork that Wal-Mart gives you, clearly says that they will exchange defective equipment.
this lady already went one round with me, and lost..... her district manager overruled her, and refunded the money for my phone I got last summer, with no hassles, after he calls the local store and tells them to expect me.
Now, the phone we got in May..... for me to use , since Charlene wanted a NOKIA like I had, and they didn't have any at Wal-Mart, and etc times 5......
I have had Cingular download updates.
I have had Cingular change the SIM card.
I have had Cingular tell me if the problems with no signal continue, to take the phone back where I bought it, and get it exchanged.
Hence , my conversation with VIVIAN last night... as I was passing the kiosk, with a new television I was buying......
One of these days, I am gonna have to bring my paperwork in for THIS cellphone, and have you swap it. Cingular said it is not working right.
Her response is, if its over 30 days since I bought it, she isn't going to exchange it.
I reminded her that I had her area supervisors PRIVATE CELLPHONE number in my directory, and she already had lost one round with me, and that is NOT the walmart policy.
why do stores keep employing ignorant people to directly interact with customers??? And after having me dip them eyeball deep in the goo, why do they still want to go down the path of stupidity, which will get them another reprimand???
I think she needs to be stocking shelves at night, where she will not be giving customers false information
guess its time to call the area manager AGAIN,,,,, and suggest the store manager and staff need some further study on company policies.